APHRODITE NEFERTUM SHIPPING POLICY

Last Updated: June 2026

APHRODITE NEFERTUM SHIPPING POLICY

Last Updated: June 2026

This Shipping Policy governs the shipment and delivery of products purchased through www.aphrodite-nefertum.com ("Website").

By placing an order, you agree to this Shipping Policy.

1. Business Information

Aphrodite Nefertum

Registered Office:

1C, Shani Enclave, Nayagaon Bhondsi,Gurugram, Haryana – 122102, India

Corporate Office:

206, Tower-A, Spaze i-Tech Park, Sector-49, Sohna Road,Gurugram – 122018, Haryana, India

URN: UDYAM-HR-05-0179395

2. Order Processing

All orders are subject to product availability and payment verification.

Orders are generally processed within:

1–3 Business Days

during normal business operations.

Orders placed on weekends, public holidays, or outside business hours may be processed on the next working day.

3. Delivery Timelines

Estimated delivery timelines:

Metro Cities

3–7 Business Days

Non-Metro Locations

5–10 Business Days

Remote Locations

7–15 Business Days

Delivery timelines are estimates only and not guaranteed.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout.

The Company reserves the right to revise shipping charges at any time.

5. Fragrance Product Shipping Restrictions

Certain perfume and fragrance products may contain alcohol-based ingredients and may be classified as restricted goods by logistics providers.

Accordingly:

  • Certain locations may not be serviceable.
  • Delivery timelines may vary.
  • Additional handling requirements may apply. The Company reserves the right to refuse shipment where prohibited by law or courier regulations.

6. Customer Responsibility

Customers are responsible for providing:

  • Accurate delivery address
  • Correct contact number
  • Complete delivery information The Company shall not be responsible for delivery failures caused by incorrect information provided by the customer.

7. Failed Deliveries

If an order is returned due to:

  • Incorrect address
  • Customer unavailable
  • Refusal to accept delivery
  • Repeated failed delivery attempts the customer may be required to pay additional shipping charges for re-dispatch.

8. Order Tracking

Tracking information will be shared once the order is dispatched.

Tracking updates are provided by third-party logistics partners.

The Company cannot guarantee real-time accuracy of tracking systems.

9. Risk of Loss

Ownership and risk of loss pass to the customer upon successful delivery at the designated address.

Customers are advised to inspect packages immediately upon receipt.

10. Damaged Packages

If a package appears damaged:

  • Do not discard the packaging.
  • Take clear photographs immediately.
  • Record an unboxing video.
  • Notify customer support within 48 hours. Failure to provide supporting evidence may result in rejection of claims.

11. International Shipping

Where international shipping is offered:

Customers are solely responsible for:

  • Customs duties
  • Import taxes
  • VAT
  • Local regulatory fees
  • Clearance charges The Company is not responsible for delays caused by customs authorities.

12. Force Majeure

Delivery delays caused by circumstances beyond reasonable control shall not create liability.

Examples include:

  • Natural disasters
  • Government restrictions
  • Pandemic-related disruptions
  • Transportation failures
  • Customs delays
  • Strikes
  • Civil disturbances

13. Shipping Policy Changes

The Company reserves the right to modify this Shipping Policy without prior notice.

Continued use of the Website constitutes acceptance of the revised policy.