APHRODITE NEFERTUM REFUND & CANCELLATION POLICY

Last Updated: June 2026

APHRODITE NEFERTUM REFUND & CANCELLATION POLICY

Last Updated: June 2026

This Refund & Cancellation Policy governs all purchases made through Aphrodite Nefertum.

1. General Policy

Due to the nature of perfume and fragrance products, strict hygiene, safety, and authenticity controls are maintained.

Accordingly, returns are limited.

2. Order Cancellation

Orders may be cancelled only before dispatch.

Once an order has been shipped, cancellation requests cannot be accepted.

The Company reserves the right to deduct applicable payment gateway charges where permitted by law.

3. Non-Returnable Products

The following products are not eligible for return:

  • Opened perfumes
  • Used perfumes
  • Tested perfumes
  • Gift boxes
  • Promotional products
  • Customized products
  • Limited edition products This restriction exists due to hygiene, safety, and product integrity requirements.

4. Eligible Replacement Cases

Replacement requests may be considered only in the following situations:

A. Wrong Product Delivered

The customer received a product different from the order.

B. Damaged Product Received

The product was physically damaged during transit.

C. Manufacturing Defect

A verified manufacturing defect exists.

5. Claim Submission Requirements

Claims must be submitted within:

48 Hours of Delivery

The customer must provide:

  • Order number
  • Photographs of package
  • Photographs of product
  • Complete unboxing video The Company reserves the right to reject claims lacking adequate evidence.

6. Inspection Process

All claims are subject to review and verification.

The Company may:

  • Request additional evidence
  • Arrange product pickup
  • Conduct internal quality inspection Approval is solely at the Company's discretion.

7. Refund Method

Approved refunds will be processed through the original payment method whenever possible.

Refund timelines generally range from:

5–15 Business Days

depending on banks and payment providers.

8. Refused Deliveries

If a customer refuses delivery without a valid reason:

  • Original shipping charges
  • Return shipping charges
  • Applicable processing fees may be deducted from any approved refund.

9. Product Expectations

Fragrance preference is subjective.

Refunds will not be granted because:

  • Customer dislikes the fragrance
  • Fragrance does not match personal expectations
  • Packaging preferences differ
  • Performance expectations vary Perfume appreciation is inherently subjective and differs among individuals.

10. Fraud Prevention

The Company reserves the right to refuse refunds or replacements where fraudulent, abusive, or suspicious activity is suspected.

11. Limitation of Liability

Under no circumstances shall Aphrodite Nefertum, its founder, employees, representatives, affiliates, or service providers be liable for indirect, incidental, or consequential losses arising from refund-related disputes.

12. Policy Updates

The Company reserves the right to amend this Refund & Cancellation Policy at any time without prior notice.

Continued use of the Website constitutes acceptance of any revisions.